TESTIMONIALS FROM PATIENTS
TRUE STORIES OF PATIENTS TO INSPIRE & GIVE YOU HOPE
Choong, Husband of Amy
My wife Amy had a big stroke in May 2013. She was admitted in hospital for 9 months. After 9 months, we were told by the doctors to send Amy to a nursing home as her rehabilitation potential was limited. At that time, she had a tracheostomy tube for breathing and NGT for feeding. We were devastated. Fortunately, in March 2014, we met Beatrice and she gave us hope that Amy would improve with the right therapy. We took Amy home and Beatrice would come to our house to do therapy. Beatrice taught Amy many new exercises to improve her breathing and swallowing and day by day, we could see Amy making progress. In December 2014, the tracheostomy tube was removed as she was able to breathe by herself and no longer require suctioning. Subsequently, Amy’s NGT was removed in November 2015. Now, Amy is able to speak in short sentences and eat her meals by mouth. She is currently still making progress with Beatrice even though it is almost 3 years after her stroke!
We have tried 3 different Speech Therapists but it is the intangibles that have made Beatrice so special in her therapy: courage to solve the most complex case while other therapists would shun away, devotion to ensure the patient gets the right treatment, dedication and perseverance to work with care-givers to see the patient recover.
Im Neo, Daughter of Madam Koon
Beatrice is a committed therapist who makes an effort to really understand my mother and builds great rapport with her. Beatrice is sincere and truly cares about my mother’s progress towards recovery, and therefore has managed to win my mum’s trust and confidence in her. Beatrice constantly encourages my mother to eat well and do her exercises which has played an important role in the recovery of her swallowing function.
I have been having swallowing problems after my treatment for nasopharyngeal cancer and the ENT doctor referred me to Beatrice. When I first met her, I was in a rush and did not have much time to consult with her. As such, I did not expect significant improvement for my swallowing difficulty. However, I was impressed by how she was able to assess and pin point the types of treatment suitable for me. Within 3-4 weeks I had felt remarkable improvements in my swallowing.
She was also fully committed on our next appointment where she did an X -Ray of my swallowing, reviewed me on my swallowing exercises and accompanied me to my appointments with the doctors to update them.
Beatrice is a knowledgeable and dedicated speech therapist and I am glad to have met her.
My husband had been admitted to Gleneagles Hospital following a hypertensive intracerebral hemorrhage. He has expressive aphasia and has been doing speech therapy with Beatrice since the day of his stroke in March 2016. He has shown much improvement in his ability to communicate and we are aiming for him to go back to work soon.
Beatrice is a very caring and kind person. She is very professional in her job. We are grateful, thankful & blessed to have her.
Mrs Yip, Wife of Mr. Yip
My father, Mr Tan, had significant swallowing difficulties after his stroke. We were very discouraged when other speech therapists gave up on him and stopped doing therapy with him as they thought that his recovery would be limited. Under the care of Melissa and Qingwen, my father has made significant progress – when they came for the first session, my father could not even trigger a swallow! The previous speech therapists we had seen told us that he was likely going to be using the NGT for long term! Melissa and Qingwen never gave up on him, they kept encouraging and supporting him throughout; and now 2 months from the first session, we have already started to give him food two times a day and planning to remove his NGT very soon! Their dedication and passion can be seen when they initiated making the time to come down during the weekend for one session to address our concerns and to explain our father’s swallowing in detail. We are very excited to see our father reach his fullest potential!
Tan J.L., Daughter of Mr Tan
My husband, P, had difficulties fully understanding and expressing himself after having a fall in early 2018. My family and I witnessed the huge progress he made after a few months of regular therapy to the point where we felt he was ready to return to work. Melissa and Qingwen are very different from the other Speech Therapists we have seen. They have been very encouraging towards my husband and my family, not just looking at his language alone, but also considering other factors of his life, which I think shows a lot of dedication to helping my husband improve. The holistic management that they have been providing all this while and the ability to think out of the box to look into various strategies to progress P further in his recovery also shows their passion as Speech Therapists. P always looks forward to the therapy sessions and we are extremely grateful for their help thus far.
Mrs P, Wife of Mr P.
My husband, D, made tremendous progress in his ability to express himself after a few months of regular therapy after a stroke. This was only made possible because of Qingwen’s dedication to helping D improve. She also showed much understanding towards myself and D when things seemed bleak, and was a source of support during those difficult times. She never gave up and showed us that there is hope and D will improve. D always found therapy sessions to be enjoyable because of Qingwen’s ever chirpy disposition and we are both very thankful for all the help and support she has provided to help him reach his goals. D is now able to return to work as he is able to communicate effectively with people.
E, Wife of D
Qingwen started working with my dad, in August 2018, as his stuttering and language difficulties were impacting his confidence and his ability to communicate effectively with others, both at work and at home. Qingwen not only went out of her way to arrange for sessions with my dad after working hours to accommodate his work schedule, but was very compassionate and supportive when he hit a low-point. My family is so grateful to have had Qingwen work with my dad, as her wonderful guidance has helped with improving the fluency and clarity of his speech, thought organization and quality of voice.
T, daughter of S
In 2017, after suffering two consecutive strokes within 12 days, our mum became severely disabled and lost the ability to speak and swallow. After 5 months of hospitalisation, doctors and the speech therapists (STs) from various hospitals deemed her unable to ever swallow again. We were advised to move her from using the nasogastric (NG) tube to the percutaneous endoscopic gastrostomy (PEG) tube permanently for feeding.
The heartbreaking question we faced was: Would our mum ever eat again? We could not bear to tell our mum, the “buffet queen”, this horrible news. The sadness of never to taste food again is unfortunately the grim reality of many dysphagia patients, especially if the medical team gives up on them.
We truly believed that swallowing therapy with a good ST will help our mum, however the challenge was to find a ST who would not give up on our mum. We prayed for a miracle. God answered our prayers through a miracle worker, Beatrice. The bubbly “can do” and positive “give it a go” attitude of Beatrice gave us hope again!
Beatrice uses creative, simple and practical approaches to teach us how to overcome each obstacle we met in our mum’s swallowing journey. My mum showed improvement with every therapy session by July 2018, my mum tasted food for the first time since her stroke. Tears of joy flowed!!! Our mum was eating again!!!
On 25 April 2019, almost exactly one year since her first ST session with Beatrice, our mum’s feeding tube is removed and she is 100% orally fed! We have the best STs on mum’s care team. Beatrice and her team are professional, responsible, friendly, encouraging, and always ready to help and share knowledge. She is open to setting goals, she is positive and realistic. We also love the energy Beatrice brings to our mum…always cheerful, respectful and greeting our mum with big smiles.
Beatrice is also very responsive in all the queries and concerns we have. Our mum would not have made it to this point without Beatrice and her team. We wish that more dysphagia patients are as fortunate as my mum to have Beatrice as her ST. Thank you Beatrice and your team for taking our mum thus far.
Christina, Melissa and Joanna (children of Mdm Chong)
My dad had swallowing difficulties after being hospitalized. However, he progressed well under the patient care of Qingwen. Despite the health setbacks, Qingwen’s positive outlook was always reassuring and encouraging, and my dad always enjoys therapy sessions with her. I look forward to seeing my dad improve further with ongoing therapy.
I, daughter of Mr N
Recently my mother, after her horrendous hospitalisation for chest infection needed speech and swallow rehabilitation. Being in medical practice, I myself was baffled at how much a simple sickness can topple a person over, especially when it affects their ability to speak and swallow.
Thank you to you both, deep from our hearts